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measures should be considered on a case-by-case basis. Supportive measures should not unfairly
               penalize the complainant or the respondent. Supportive measures should consider both the complainant’s
               and the respondent’s rights to access educational programs and activities.
            2.  Appropriate measures to consider include, but are not limited to, the following for the complainant and
                  > Medical, counseling, academic or other support services.
                  > No contact orders and physical separation.
                  > Changed schedules.
                  > Emergency removals in compliance with Title IX.
                  > Disciplinary sanctions are not permitted prior to the completion of the grievance process.

            Step 3. Establish Timelines and Initiate an Investigation
            1.  Notify the complainant and respondent of the investigation process, including the policy the LEA will be
               following to process the complaint, as well as the timeline for completing the investigation.
            2.  Notify the complainant and respondent that informal resolution may be available to them.
            3.  Keep the complainant and respondent appraised of any delays or extensions.
            4.  Document any delays in the investigation.
            5.  Keep the Title IX Coordinator updated on the timelines and any delays.
            6.  If either party seeks informal resolution, ensure voluntary, written consent is obtained. Inform each party
               that withdrawal from the informal resolution process is possible at any time prior to a resolution being

            Step 4. Interview the Complainant
            1.  Carefully determine who should interview the complainant.  Consider the complainants’ age, gender and
               existing comfort level with potential interviewers.
                  > Applying a trauma-informed approach, obtain all facts regarding the incident.
                  > Allow the complainant to narrate without interruption; follow up with clarifying open-ended questions.
                 This strategy may need to be modified depending upon the complainant’s age and other factors.
                  > Explain why you are asking difficult questions.
                  > Preserve evidence and documentation provided by the complainant.  This may include emails,
                 screenshots, text messages, pictures, or other physical evidence.
                  > Ask for the names of other potential witnesses.
                  > Maintain neutrality.
                  > Be compassionate and sensitive.
                  > Consider whether having a second administrator in the room would be beneficial.
            2.  Depending on the circumstances you may want to request a written statement.  If so, make sure it is
               signed and dated.
            3.  Remind the complainant that the LEA prohibits retaliation and what to do if the complainant feels
               retaliated against.
            4.  Do not promise confidentiality.
            5.  Allow the complainant to have an advisor of their choice present during their interview and involved
               throughout the process.

            Step 5. Interview Other Witnesses
            1.  Witnesses should not be interviewed together.
            2.  Obtain all facts regarding the incident.

        Title IX Complaints                                                                   10
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